Pro Plan Charged but Account Still on Basic

[sooyoungjeong]

Hello, I need help with a billing issue.

I recently paid for the Pro Plan, and the charge has been completed on my bank account. However, my Zoom account still shows as Basic. I also checked my Zoom Billing page, but there is no invoice or active subscription shown.

[MGSR · Accepted solution]

Hello @sooyoungjeong,

Welcome to the Zoom Community! We're glad to have you here.

It's possible that the license you purchased has not yet been assigned or has been assigned to a different user under your account. Kindly follow these steps on how to check and assign the license:

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user whom you want to assign a license.
4. Click Edit at the end of the user row.
   This will open a window.
5. Choose the user type to assign.
6. After choosing the user type, use the dropdown to select the license.
7. Click Save.

Let us know if this helps or if you need further assistance.

[MGSR]

Hi @sooyoungjeong!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @sooyoungjeong!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!