Hello, I need help with a billing issue.
I recently paid for the Pro Plan, and the charge has been completed on my bank account. However, my Zoom account still shows as Basic. I also checked my Zoom Billing page, but there is no invoice or active subscription shown.
Hello @sooyoungjeong,
Welcome to the Zoom Community! We're glad to have you here.
It's possible that the license you purchased has not yet been assigned or has been assigned to a different user under your account. Kindly follow these steps on how to check and assign the license:
Let us know if this helps or if you need further assistance.
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