Pro Account but Zoom Help says I don't have Support

[joZ]

Question 1 - Suddenly, my Pro Zoom Account does not get Chat Support. I do not understand why this is the case since I've always been able to use Chat Support. If anyone could please advise, I would appreciate it. 

Question 2 

*** I am trying to contact Zoom to ask whether or not Enabling Original Sound for Musicians can be toggled ON for all meetings? I don't want to have to "remember" to toggle it on and risk losing the sound that I use to get before this new option came into being. If anyone can help with this second issue, I'd appreciate it. 

Thank you. I look forward to any replies. 

[joZ]

joZ here. I was able to get through to learn why I no longer get Chat support. Submitted an online request for help. 

[diannawhitley12]

I can't get through to support in any way, and I do have the ProPlan. Chatbot says I don't qualify, when I do - and I can't a message through to the portal. I am 2 HOURS into this and will have to cancel my account if I can't get help, as my whole business is at a standstill without video conferencing. Can any help?

[diannawhitley12]

That was supposed to say can anyone help?