Pro Account Member, but labeled as Basic account

[Petra4]

Hello, I am a member in a Pro account. However, now my account is labeled as a Basic account and the Zoom meeting time has been limited to 40 minutes. What can I do to be able to use the Pro status? Thank you in advance for your support, Petra Rotert

[Ray_Harwood]

Hi, @Petra4 –

You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 

Follow these steps taken from the article:

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting “Licensed”.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
7. (Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
8. Click Save.

The license is now applied to the user and you can use it immediately.

[Petra4]

Hi Ray, thank you for the support.