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Previus recorder meetings are nowhere to be found

aelf1
Newcomer
Newcomer

Hello, I had been using Zoom to record meetings to the cloud. During one month, I canceled my subscription and lost access to my cloud recordings. After renewing my subscription a month later, I hoped to regain access to those recordings and download them. However, it seems that they are no longer available. Is there any way to recover them?

1 REPLY 1

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

Hi @aelf1 

I'm sorry, but if you don't pay for a service, Zoom don't keep the recordings.
If they had stayed on the servers, you could have been surcharged for the space.

The files are lost
all the best

John