Pop up window when being in zoom which says that it is not possible to stablish a safe conection | Community
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A
Newcomer
aceenglish
Newcomer
April 3, 2023
Question

Pop up window when being in zoom which says that it is not possible to stablish a safe conection

  • April 3, 2023
  • 13 replies
  • 2 views

Since today I have had a pop up window saying that it is not possible to stablish a safe connection with zoom . If I click on " open certificate " it appears the following" DigiCert Global G2 TLS RSA SHA256 2020 CA1 "error code 6: The Certificate from DigiCert Global G2 TLS RSA SHA256 2020 CA1 is not safe" This message is issue for *zoom.us , Organization: Zoom video Communications Inc.  Series Number: 06 E4 51 35 FO 63 AA C59B 1C 32

EE 46 C7 35 8 E . 

Issued by: DigiCert Global G2 TLS RSA SHA256 220 CA1  Organization: DigiCertInc

 

And if I open the browser I can connect but still the pop up window continues poping up. 

 

Last week when I logged it appeared that there was a new update, but I didn't update my app, could this be the reason of this popping up window today? 

 

My PC operating system is Windows 7. 

 

Thanks , I need someone to tell me what to do in order to be able to continue having my online meetings. 

 

Regards,

 

aceenglish

      13 replies

      M
      Newcomer
      mariaharsono
      Newcomer
      April 4, 2023

      I'm having the same problem as you. Hope they can help. Right now i cannot sign in in zoom.

      A
      Newcomer
      aceenglishAuthor
      Newcomer
      April 4, 2023

      Yes, it happened all of a sudden. I tried to download Google Chrome again cause may be that was the reason of this sort of problem, but there was no change 🙄

      Hope anyone from the Support team can help us! 

      Greetings form Argentina.

      aceenglish 

      Ana

      G
      Newcomer
      GAZA
      Newcomer
      April 5, 2023

      I'm having the same problem on my laptop also.

      Hoping that they will solve the problem ASAP

        V
        Newcomer
        Volodymyr2
        Newcomer
        April 5, 2023

        The same problem

        I also have Windows 7 and it also gives the same error 

        N
        Newcomer
        nom234
        Newcomer
        April 6, 2023

        Yes I am having the same trouble. tested 3 computers and had the same issue on all of them. it is only happening on windows 7 computers. I eventually joined my meeting late by using a windows 10 tablet... but it was well over an hour of frustration trying to fix the issue and camera doesnt work on the tablet so I still need to fix Zoom on my main computer.

        M
        Newcomer
        MTDarulHikmah
        Newcomer
        April 6, 2023

        I am having the same trouble in win 7

        M
        Newcomer
        Massimiliano
        Newcomer
        April 6, 2023

        Same problem, PC with Windows7
        Please ZOOM: fix the problem!

          M
          Newcomer
          Marcelo4
          Newcomer
          April 6, 2023

          O meu também prezados, peço ao Zoom sulução rapida para windons 7

            M
            Newcomer
            MTDarulHikmah
            Newcomer
            April 8, 2023

            Please ZOOM: fix the problem

            N
            Newcomer
            nom234
            Newcomer
            April 8, 2023

            I fixed the problem on my computer by installing windows update "windows6.1-kb4038777-x64" which I got from this site https://eu.wargaming.net/support/en/products/wot/hot-issues/35560/ . I dont know if it will help anyone else but if you are as desperate as I was, you might like to try it. I had no idea what I was doing. I was just downloading that update for someone elses computer to fix their game of WoT and thought "why not try it on my laptop to fix zoom?" It worked perfectly. I have no idea what it is actually for, so use at your own risk 😉 I also tried the other update listed on that page but it did not do anything, lol, like I said, I was desperate. 😄

              M
              Newcomer
              Massimiliano
              Newcomer
              April 8, 2023

              Thank you, but the Microsoft update listed on this game's page was already installed on my PC, yet Zoom still doesn't work...

              M
              Newcomer
              Mauricio1977
              Newcomer
              April 9, 2023
              The same thing happens to me, the problem is that when I have Win 7, Chrome no longer updates and that is why the error appears in the zoom certificate. When I start my chrome I get a message that as long as I have Win 7 I won't be able to update it. If someone knows the solution, please tell us, because if I install Windows higher than 7, my laptop gets slow.
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