Newcomer

Question

Pop Up Keyboard in Zoom Rooms

Forum|Forum|3 years ago
April 26, 2022
16 replies
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Hello Community,

We are using a Crestron C100-Z system, and when we present the onscreen keyboard (windows keyboard) keeps appearing over the top of our content. We have tried to disable the "touch" feature on the Zoom admin settings, but it keeps popping up. We are loathe to disable it in windows, as we would still need the keyboard to pop up on the console (control panel).

Has anyone experienced this or have an answer?

Thank you.

Simon

J

JessePatterson

Newcomer

we also use crestron with zoom rooms installed over windows and have seen this in the last 2 days as well. according to my av lead no updates have been pushed in that time, so it's a little concerning.

W

wingeb1

Newcomer

We noticed this today in our Zoom rooms as well, there is no keyboard icon or option on the Crestron panel to minimize it. Help?

W

wingeb1

Newcomer

Rebooted our Crestron Flex engines and that removed the keyboard on the in room display.

C

CitadelTech

Newcomer

I've got the same issue - every Wednesday a number of rooms show the Windows Touch Keyboard on screen. Doesn't happen in all rooms across our fleet. Reboot solves the problem temporarily until the next Wednesday.

We're also using Crestron Flex (B160, C160, B30, C100)

Has anyone been able to solve this completely?

JasonCrestron

Newcomer

For ATAustralia or any others on this thread experiencing this issue, please drop me a PM with your details.

C

CitadelTech

Newcomer

Seems I can't send or receive direct messages yet as I'm new to the Zoom Community...

Is there a knowledge base article you can direct me to?

J

johnfrucker

Newcomer

Jason - not sure how to ping you, but do you a solution to resolve the keyboard pop-up? Does anyone? This is occurring a regular basis.

B

bschooler

Newcomer

Hi Jason,

Can you share your email? I am having trouble with same issue and reboot is only way to alleviate.

A

Avancc

Newcomer

Just had that recently and found a workaround.

log into Windows and run “services”.

find the “Touch keyboard…” service and right click to go into “properties”

disable or change the settings to “manual”. I disabled it.

then go to the third tab and select “Do nothing” for the first and second failure.

close this and restart UC- engine.

the keyboard will not display anymore…

note: I haven’t tested it over the next Wednesday to confirm if it will never gets activated again but on the spot, it doesn’t show anymore.

hope this helps.

C

Clowe

Newcomer

We are continuously having this issue. Where should I log into windows? Is this somethin I can do on the Crestron device or on the Zoom admin portal? Thank you!

A

Avancc

Newcomer

Hi Clowe,

It would be the Windows PC where the Zoom is hosted. As for me, A Crestron Flex (UC-Engine). You need to go into its Windows desktop mode (Exiting Zoom app), to access to the running services. Good luck.

W

wingeb1

Newcomer

Thank you, I will try this!

C

CitadelTech

Newcomer

We've updated our Crestron Flex-based Zoom Room PCs to ZR v5.10.6 and so far haven't seen any further keyboard pop-ups. Keen to see if this update has given others the same result!