Poly Savi headset unmutes itself as soon as I mute on Zoom | Community
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Newcomer
Empedoc
Newcomer
January 4, 2022
Question

Poly Savi headset unmutes itself as soon as I mute on Zoom

  • January 4, 2022
  • 5 replies
  • 0 views

I have a Poly Savi 8200 headset.  When I am using it with Zoom Meetings on a Windows 11 machine, and I mute either from the headset or from the application, the system mutes and then immediately unmutes.  This doesn't happen in any other application, using the same headset.  It also doesn't happen when I switch the audio on zoom to play through my laptop, instead of the headset.  Has anyone else seen this issue?

    5 replies

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    January 4, 2022

    @Empedoc 

    Good day!  I have a Poly 4320 and I have a similar issue where the mute/unmute "flaps".  Do you have the latest firmware for your base and/or headset?  What version of the Zoom Desktop client are you using?  I'm not sure if it's a bug with Poly or Zoom or the API connecting the two.

     

    --Bill

     

    B
    Newcomer
    BigGuyT
    Newcomer
    January 10, 2022

    I'm on a Mac with Poly Savi 8200 using Zoom 5.9.1 (3506) and Plantronics Hub v3.24.0 (build 35631).  I have the same problem if Plantronics Hub is running at the same time as a zoom meeting...  Killing Plantronics Hub seems to fix the issue.

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    January 10, 2022

    One thing I have recently found is if the USB dongle is plugged in to a USB hub vs the docking station or PC/Laptop directly, you will have the above experience.  If the USB dongle is NOT plugged into a hub, I cannot reproduce the problem.  Are either of you using a USB hub?

     

    --Bill

    E
    Newcomer
    EmpedocAuthor
    Newcomer
    January 10, 2022

    Good suggestion.  I do use a Hub.  I’ll try connecting it directly and see what happens.

     

    Thanks!

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    January 10, 2022

    @Empedoc 

    Please let me know if that does make a change.  I have an open case with Poly that has been escalated to their engineering team.  The more information that I can feed them, the better!

     

    --Bill

    C
    Newcomer
    Cherylmgraham
    Newcomer
    June 23, 2022

    I have this same issue -- Did you ever find a solution? 

    E
    Newcomer
    EmpedocAuthor
    Newcomer
    June 23, 2022

    Bill's suggestion, above, to bypass the Hub seems to have fixed the problem.  For some reason, I didn't see Bill's request for me to let him know if it helped, so I never replied (sorry Bill, but thanks!).

    T
    Newcomer
    tjapak
    Newcomer
    February 9, 2023

    The exact opposite is happening to me. I am the host of the zoom meeting and when I try to go off mute, it immediately goes back on mute and nobody can hear me. Whether I use the zoom button or headset button makes no difference. 

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