Poll reports not generating on Zoom Meetings

Twice a month I facilitate a training class using Zoom meetings. We have about 7 polls throughout the 3 hour sessions.  When I return to Account Management/Reports, there are no Usage Reports.  I have followed all of the Zoom instructions and content but can not figure it out. I submitted a help ticket yesterday and was notified immediately "Unfortunately, we are unable to respond to your open ticket at this time." The resources they suggest, I have already reviewed them. 

Appreciate any ideas... thanks!!