Playback issues with xcode error log

[anr]

Hi everyone, I've recently run into issues on playing back  a Zoom recording. In the Zoom recording folder, there is an xcode_error log which I have not seen before. 

The first half of the playback is fine, up until a certain period. The playback issues come in 2 stages:

1. Video freezing/ stutter, audio remains
2. Video freezing/ stutter, then audio replaying too quickly (at least x2 speed)

During the last minute of the playback, things return to normal.

The xcode log contains the following:

task 1-5.0.24c292.0512:  [file path]
05/16/2022 12:45:56:718 : [C2055]:16779265,16,128
05/16/2022 12:45:57:432 : [C2055]:16778241,16,128
05/16/2022 12:46:00:945 : [C2055]:16779265,16,128
05/16/2022 12:46:01:679 : [C2055]:16778241,16,128
05/16/2022 12:46:05:043 : [C2055]:16779265,16,128
05/16/2022 12:46:05:822 : [C2055]:16778241,16,128
05/16/2022 12:46:09:191 : [C2055]:16779265,16,128
05/16/2022 12:46:09:962 : [C2055]:16778241,16,128
05/16/2022 12:46:12:869 : [C2055]:16779265,16,128
05/16/2022 12:46:13:531 : [C2055]:16778241,16,128
05/16/2022 12:46:16:760 : [C2055]:16779265,16,128
05/16/2022 12:46:17:485 : [C2055]:16778241,16,128
05/16/2022 12:46:20:720 : [C2055]:16779265,16,128
05/16/2022 12:46:21:505 : [C2055]:16778241,16,128
05/16/2022 12:46:24:438 : [C2055]:16779265,16,128
05/16/2022 12:46:25:145 : [C2055]:16778241,16,128
05/16/2022 12:46:28:309 : [C2055]:16779265,16,128
05/16/2022 12:46:29:068 : [C2055]:16778241,16,128
05/16/2022 12:46:32:159 : [C2055]:16779265,16,128
05/16/2022 12:46:32:923 : [C2055]:16778241,16,128
05/16/2022 12:46:35:717 : [C2055]:16779265,16,128
05/16/2022 12:46:36:564 : [C2055]:16778241,16,128
05/16/2022 12:46:39:528 : [C2055]:16779265,16,128
05/16/2022 12:46:40:567 : [C2055]:16778241,16,128
05/16/2022 12:46:43:740 : [C2055]:16779265,16,128
05/16/2022 12:46:44:603 : [C2055]:16778241,16,128
05/16/2022 12:46:47:496 : [C2055]:16779265,16,128
05/16/2022 12:46:48:262 : [C2055]:16778241,16,128
05/16/2022 12:46:51:164 : [C2055]:16779265,16,128
05/16/2022 12:46:52:890 : [C2055]:16778241,16,128
05/16/2022 12:46:56:658 : [C2055]:16779265,16,128
05/16/2022 12:46:58:944 : [C2055]:16778241,16,128
 

These seem to correlate with the timestamp within the video where the playback issues are.

Has anyone encountered this before and found a solution? Thanks!

[CarlaA]

Hi @anr ! Thank you for contributing to the Zoom Community! I know it has been a bit since you initially posted. If you still need assistance please let me know. I would love to help you get this sorted with our tech team. Thank you! 

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

[MajaLang]

Hi Carla,

I have the exact same problem. I have the xcode error in my files and when I play the mp4 file the speed is hyper fast and you can make anything out. The log for my xcode error reads:

task 1-5.0.24c292.0512: [file path]
10/04/2022 23:22:11:772 : [C1796]:16778241,16,128
10/04/2022 23:23:00:028 : [C1796]:16778241,16,128
10/04/2022 23:23:44:042 : [C1796]:16778241,16,128
10/04/2022 23:25:18:736 : [C1535]:16778241,103779656,16,128,27001192,-640

Can you help?!

[CarlaA]

Hi @MajaLang ! Because this case is unique to your Zoom account recording, I suggest converting your inquiry into a support ticket, here. Our tech team will do their best to help you recover the file 🙂

Hope this helps!

Carla,
Zoom Community Team

[MajaLang]

Thank you @CarlaA  I submitted a support ticket. 

[Binjomin]

Hi all, I had the same problem recurring, on every meeting. I filed a support ticket and after some back and forth the issue was resolved. It was caused by OneDrive of Microsoft under Windows. Zoom was saving the recording by default in the Documents folder which was under automatic sync.

Once I changed the recording folder to one that is not synchronized, the recordings returned to normal.

[delacruzg_]

Hello! How did you change the recording folder to one that is not synchronized? If I changed my recording folder, will it fix the playback issues of the earlier recordings or it will only be applied to succeeding recordings after changing the recording folder?

Hope to hear from you as soon as possible. Thank you! 

[rd90_]

I am also looking for a solution. My xcode_error log is LONG. The majority of the audio and video is sped up and glitchy. I have also tried converting the audio and once it ended up in slow-motion (9 hours) instead of what was meant to be the 4 hour recording. The video converted to just 1.5 hours.