Persistent pink background, even though all settings are set to "None"

[koenv]

Spoiler

Hi,

I’m experiencing a persistent light pink background during Zoom meetings, even though all background and visual effect settings are set to "None". I’ve double-checked the following:

• Virtual Background is set to “None”

• Studio Effects are all disabled

• Touch up my appearance is off

• Adjust for low light is set to manual and turned off

• I tried switching between different cameras (built-in and external) — the pink background remains

• I completely removed Zoom, deleted the zoom.us folder from Application Support, rebooted, and reinstalled the app

• I also tested my webcam in other apps — the image is perfectly normal there (no pink background)

• Even in a fresh Zoom install, the pink background persists

• Tested in guest mode and in browser — same issue

Any ideas what might be causing this? Is it possible that my account is storing some background or visual setting remotely?

Thanks for your help!

[stueker]

Dear @koenv ,

It seems that that is an effect coming from your operating system.

If you are on a Mac, please try the following:

1. Start a meeting
2. You should no see a camera symbol at the top of your screen
3. When you click that symbol you should be able to set background effects etc. created by Mac OS (if the hardware you use, supports that).