People outside of my organization cannot connect

[Heike1]

When we schedule meetings between school personnel and people outside of our school, the school personnel can connect but the people outside of our organization cannot. 

[Bort]

Hi @Heike1 

Is your school account requiring authentication to join the meetings? It could be that an authentication profile has been set up so that only participants logged-in to a school account are allowed in the meetings, while "external users" (users not on the school account) are not allowed in. 

I would check the Security settings when scheduling a meeting. If the Require authentication to join is enabled, check to see which profile is being used. If there are others available, you may need to switch to a different authentication profile to allow the external participants to join. 

You can learn more about authentication profiles, and how to create exceptions for specific users, in this support article: https://support.zoom.us/hc/en-us/articles/360037117472-Configuring-authentication-settings-and-profi...

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

[Johnharper]

Sign in to the Zoom web portal. In the navigation panel, click Settings. Click the Meeting tab. Under Security, verify that Approve or block entry for users from specific countries/regions is enabled. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.

Hope this helps,
John