People joining meetings can't see previous chats

Forum|Forum|1 year ago
May 21, 2024
1 reply
2 views

Hi all,

I have a pro account, which apparently doesn't have live support. I am running into an issue where when someone joins my meeting, there is no chat history for them. I can see all the chats that have been said so for but they can't see it. I basically need to repost any messages for the new participates to see it and the old participates then see it multiple times in the chat. How can I fix this so any time someone joins or leaves and rejoins they can see the chat history?

Meeting Features

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @GregFrank.

The Zoom servers generally don't keep a history of the chat in memory... the send it to the attendees and, if enabled, write it to a log file for recording purposes. Anyone who leaves and returns misses the chat that occurred while they were away.

There are two things that will help:

Continuous Meeting Chat. When properly enabled and configured, you can allow all attendees to access the chat in Zoom Team Chat. See this Zoom blog for some information:
https://www.zoom.com/en/blog/continuous-meeting-chat/
Using AI Companion's "Ask A Question" feature. This allows an attendee to type a question into AI Companion, such as "What did I miss?" and "Was my name mentioned?" It's not perfect, but pretty good. See this Zoom Support article for more information on this feature:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057748