People from China can't joint the meeting, error code 13215 | Community
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Newcomer
October 11, 2023
Question

People from China can't joint the meeting, error code 13215

  • October 11, 2023
  • 3 replies
  • 0 views

I conducted a meeting using Zoom, and participants from China were unable to join the meeting. The error code was 13215, and participants from other countries had no such issues. I'm seeking assistance to resolve this matter, please help.

3 replies

Newcomer
November 13, 2023

Same issue. Suddenly started for me today (but I didn't have any meetings the previous 2 days because it was the weekend). Previous Zoom comments indicate that either the host or the attendee should have a paid account, but I have had a paid account for a long time and have multiple meetings with users in China 5 days a week, week in and week out, and never had this problem until today. 

Newcomer
November 14, 2023

I have the same issue here.

Can your account work now?

Newcomer
September 2, 2024

I too conducted a meeting using Zoom, and participants from China were unable to join the meeting. The error code was 13215, and participants from other countries had no such issues. I'm seeking assistance to resolve this matter, please help.

 

MGSR
Community Manager
Community Manager
September 2, 2024

Hello there,

 

I'm sorry for the late response.

You may check out @VA11_2's answer in this post.

Have a good day.