Pausing screen sharing doesn't see to work | Community
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Newcomer
Laura_Bee
Newcomer
February 10, 2022
Solved

Pausing screen sharing doesn't see to work

  • February 10, 2022
  • 3 replies
  • 3 views

Hi! Just today I was showing someone how to pause screen sharing. However, when I paused, people still saw the screen I was sharing. What am I doing wrong? Does it only work with an application like PowerPoint or Word?

Thanks,

Laura

    Best answer by CarlaA

    Hi @Laura_Bee ,

     

    Pausing a screen share will freeze the last screen that you were sharing on the participant's screen. To completely stop any screen from being shared you will need to stop the screen share completely and then start it again once you're ready to resume. 

     

    I hope this helps! Please click Accept as Solution if this answered your question. 

     

    Moderator 

    Zoom Community Team

     

    3 replies

    CarlaA
    Community Manager
    CarlaAAnswer
    Community Manager
    February 17, 2022

    Hi @Laura_Bee ,

     

    Pausing a screen share will freeze the last screen that you were sharing on the participant's screen. To completely stop any screen from being shared you will need to stop the screen share completely and then start it again once you're ready to resume. 

     

    I hope this helps! Please click Accept as Solution if this answered your question. 

     

    Moderator 

    Zoom Community Team

     

      C
      Newcomer
      ChristineAdamis
      Newcomer
      November 9, 2022

      Hi CarlaA,

       

      I thought this feature worked as you described as well, and I use it ALL the time. However, periodically, when I 'pause' the screen share, the participants tell me that they just see a black screen. Why is this?

       

      Thank you!!

        L
        Newcomer
        larelekman
        Newcomer
        April 13, 2023

        Same issue here. It is a great feature, but pausing the screen share seems to sometimes display black screen (or no image at all?). Please fix asap. Thank you. 🙂

        CarlaA
        Community Manager
        CarlaA
        Community Manager
        April 13, 2023

        Hi @larelekman, let's try this troubleshooting step and see if that works 🙂

         

        Can you try to untick/disable the setting of your zoom application by following the instructions here:

         

        Kindly go to your Zoom application > Display photo > Settings > Share screen > Advanced

         

        a. Enable/tick the "Use TCP connection for screen sharing"

        b. Disable/untick the "Use hardware acceleration to optimize video sharing"

        c. Sign out from zoom and sign in back again to see if it makes a difference.

         

        Let me know the result!

        Carla,
        Zoom Community Team

          M
          Newcomer
          MarinaKhu
          Newcomer
          April 8, 2025

          Hi! I have the same issue, I tried what you suggested but it didn't help. Before, when I paused my screen while sharing, other participants could still see the frozen screen, now they see a black screen with the message that I stopped sharing my screen. What do I do?

          L
          Newcomer
          larelekman
          Newcomer
          April 13, 2023

          Thank You Carla!
          My 2-day class already ended, but I will definitely try your promising tip on my next class, and ask my students if they see my (paused) screen share. It really is a great feature. 🤩

          Kind regards from Finland,

          Lare

           

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