Participants were unable to join the meeting even when the limit was available

[Dinesh_Pitchuka]

Hello Everyone, This is Dinesh here.

Yesterday I was conducting a zoom meeting and I was having the 500 participants zoom plan. During the meeting, after 230 participants joined, the zoom was not allowing any participant to join. It was showing the message like "the maximum attendee limit is reached". I was not sure why this happened because the limit is 500.

It would be great if some one could help me.

Also can someone provide the zoom support email id.

Thanks

[Feyn69]

Hi Dinesh - did you get an answer for your question? I am looking to purchase Zoom and want to know how your experience has been. 

[donaldslack]

Hey Dinesh,

It's strange that Zoom wouldn't allow participants even with the 500 limit. Did you double-check if you had any add-on licenses applied to the meeting itself?

In the meantime, for future large meetings, you could consider using webinars instead of meetings. Webinars allow up to 10,000 attendees!

Good luck with your next meeting.