Participants' video panel disappears while I'm sharing my screen | Community
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R
Newcomer
roninbar
Newcomer
February 16, 2022
Question

Participants' video panel disappears while I'm sharing my screen

  • February 16, 2022
  • 9 replies
  • 1 view

Zoom is great, but this thing is driving me crazy. On more than one occasion, various elements of the UI disappear without any warning or apparent reason. I searched this forum and found an answer that says "click the ... (More) button and choose 'Show video panel'". I clicked the More button but this option is nowhere to be seen. Of course when I stop sharing the screen everything goes back to normal.

    9 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    October 28, 2022

    Hi, @roninbar I am sorry I missed this! Are you still having issues with this? If so, please let me know.

     

     

    Carla,
    Zoom Community Team

      H
      Newcomer
      Hunter_Blair
      Newcomer
      January 23, 2023

      Hello, I am having this same issue and can't seem to solve it. 

        P
        Newcomer
        philbert66
        Newcomer
        April 12, 2023

        Hi @Hunter_Blair , thank you for reaching out!

        Can you please send a screenshot of what you are experiencing? Please block out any personally identifiable information such as full names and meeting ID. 

         

        Thank you!

        Carla,
        Zoom Community Team


          H
          Newcomer
          Hunter_Blair
          Newcomer
          January 30, 2023

          The screenshot is too large to include on this forum post due to the limit of 9 mb

           

          H
          Newcomer
          Hunter_Blair
          Newcomer
          February 15, 2023

          @CarlaA  I change the file type to a JPEG so it would fit this is our screen set up while sharing.

          F
          Newcomer
          Fi-enmasse
          Newcomer
          March 9, 2023

          I am having the same issue. Any resolution?

            P
            Newcomer
            philbert66
            Newcomer
            April 12, 2023

            I have this same issue

            P
            Newcomer
            philbert66
            Newcomer
            April 12, 2023

            here in this screenshot I am hovering over the zoom windows to show you that I can see it exists, but it will not maximize

            F
            Newcomer
            Fi-enmasse
            Newcomer
            May 24, 2023

            Any updates for this one? I am still experiencing this problem

            F
            Community Champion | Customer
            Frank_TB
            Community Champion | Customer
            May 25, 2023

            Hello,

             

            I wonder if you have tried the following settings?

             

            Settings > General > Use dual monitors

             

            The dual-monitor display feature allows the video layout and screen share content to be placed on two separate monitors/screens. Gallery or speaker view can be displayed on one monitor while the other monitor displays shared content. This is useful for presentations and hiding notes from the participants.

            https://support.zoom.us/hc/en-us/articles/201362583-Using-Zoom-desktop-client-with-dual-monitors 

             

             

             

             

            Settings > Share Screen> Maintain current size

            Settings > Share Screen>  Scale to fit shared content to Zoom window

             

            Regards

             

             

             

             

             

            J
            Newcomer
            Juliazul
            Newcomer
            October 30, 2023

            I am having this issue currently and this didn't help 😞

            Any solution? Help!

            J
            Newcomer
            Juliazul
            Newcomer
            October 30, 2023

            Hello, I started experiencing this issue randomly today. Any fix?

            P
            Newcomer
            philbert66
            Newcomer
            October 30, 2023

            in my experience, switching to the main zoom window - find settings (gear icon) and in General settings,  3rd item down is Use dual monitors - this setting is not intuitive and / or doen't work correctly.

             

            Changing it fixes so you don't have to restart the meeting.  Whatever it's set to, switch it.  if it's off, turn it on, vice versa.

            S
            Newcomer
            spicygreen
            Newcomer
            January 19, 2024

            I tried this but I am still having this issue.  Just to clarify,  when none of the participants (including me)  are sharing their video and I am sharing my screen, the participant list disappears.  Even if I can't see their videos, I would at least like to see the names so that I can see who is on the call and see when their icon lights up when they are speaking.  Thank you!

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