Newcomer

Question

Participants unable to unmute themselves?

Forum|Forum|3 years ago
May 30, 2022
13 replies
1 view

My participants this morning were unable to 'unmute' themselves for discussion. Instead a prompt said this:"The host is not allowing participants to unmute themselves."

When I attempted to troubleshoot options, Under In meeting (advanced) there is a feature to gain permission to turn on participants, I have tried several times astill unable to enable this feature. Please help.

A

Arbomex

Newcomer

I have the same problem, any suggestion?

R

RogerOakes

Newcomer

I downloaded and installed the most current release this morning and found the same problem. Last week, last release it worked fine. To resolve, I opened the 'participants' tab and found the option 'Allow users to unmute themselves' was not selected. I selected it and the users were able to login and unmute themselves.

This is a major issue for the system, should be resolved ASAP and not wait for next release cycle.

R

rebaheron

Newcomer

This happened for the first time during an important meeting. Hi there - we have been having the same zoom meeting every week since the pandemic. Suddenly last week, participants could not unmute themselves unless the host asked them to. Has there been some significant change since this will be a big problem for us. I opened the meeting this morning to do some searching on this. "Allow participants to unmute" was checked. This is a real problem and I see zoom is not responding

J

jamesx

Newcomer

I also have the same issue. As we have a permanent room where co-worker can join whenever and chat. This means that admin isn't always in the room. Before this works fine, but we just noticed today that unless admin joins and enables the feature, no one can unmute themselves.

The setting for "Mute all Participants when joining, they can request permission to unmute" is not enabled in our account settings.

This should be considered a bug, and it is very frustrating.

E

eastbayzoom

Newcomer

Finding the exact same issue. Not sure whether it's a bug or a new "feature".

M

MindfuljoeAuthor

Newcomer

Thank you for your reply. I am hoping Zoom corrects this issue soon.

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RogerOakes

Newcomer

I downloaded newer version this morning, 5.10.7 (3311) dated today and found that the participants could unmute themselves. I believe it's corrected, with new version. YMMV.

Roger

J

JamesBaker

Newcomer

This is the new in-meeting setting which recently appeared: https://community.zoom.com/t5/Meetings/Allow-participants-to-unmute-themselves/m-p/59172/thread-id/30829?lightbox-message-images-62051=10837i578E33C787177240

The host can fix it in the meeting, but I haven't found any way to control the default yet.

D

dmikushin

Newcomer

This issue has just recently returned to Linux client. The version is 5.12.6 (173). It happens only for some meetings, perhaps only those where admins have touched the muting sessions. Admin's attempt to allow the participant to unmute does not help. There is no solution known so far, but switching from Linux client to MacOS client helps.

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Excedo

Partner

This is also affecting us really badly. Please finally fix this bug!

D

dmikushin

Newcomer

Every time "Participants unable to unmute themselves" appears for me in Zoom client for Linux, I go to Zoom website, download & install the fresh version of client. Then the error disappears. So this error message is a weird way Zoom uses to ask us to update the client program. How many Linux clients do they have, maybe 1%? We should be glad that it even works...

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Excedo

Partner

Out of curiosity, please try 5.17.1 (1840), which still works well for me in Ubuntu.

No, that version doesn't work either. I believe it's rather a server-side issue, not a client-side one.

L

Lemonbutter

Newcomer

I also experienced this issue in my Linux client recently. So I updated zoom client to the latest version 5.17.5 (2543), but it didn't work. I can't give up my Linux OS for now, so I hope this issue is to be fixed soon.