cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Participants unable to join meeting

BMSABALLC
Newcomer
Newcomer

‎2021-11-30 08:02 AM

I have started a meeting and my employee, when trying to log in, "just gets a "waiting" symbol on a loop and it won't let her in. 

 

Please help fix. 

Preview file
662 KB
0 Likes
1 REPLY 1

jdott16
Community Champion | Employee
Community Champion | Employee

‎2021-11-30 08:31 AM

Hello @BMSABALLC 

 

Depending on the device the user is on (PC, MAC) this could be a network issue, or a waiting room issue. If you have a waiting room, then you can remove this option or allow the user in. If the user is continuing to get a "waiting" symbol, I would advise uninstalling and reinstalling Zoom, possibly rebooting, and seeing if that assists. I hope this helps and please make sure to mark the solution as accepted if this information is what you needed. Thank you.

0 Likes