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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Participants unable to join breakout rooms

ProfessionalDev
Newcomer
Newcomer

‎2021-09-22 08:06 AM

Hi, I have a pro account and some participants have been unable to join breakout rooms. They get an error message that it has timed out, even though they are trying to join immediately after I open the rooms.  both are just using the link (browser version, not the full app).  Some are joining using work computers and are therefore unable to download the app, how can I resolve this for them?

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1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-22 11:18 AM

hi @ProfessionalDev 

 

Are you on the latest version of Zoom?

 

https://support.zoom.us/hc/en-us/articles/360043555772-Updating-to-Zoom-version-5-0

 

Also - as you are on a paid Pro account, have you tried submitting a support ticket at https://support.zoom.us/hc/en-us/requests/new

 

Rupert