cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Participants unable to join breakout rooms

ProfessionalDev
Newcomer
Newcomer

‎2021-09-22 08:06 AM

Hi, I have a pro account and some participants have been unable to join breakout rooms. They get an error message that it has timed out, even though they are trying to join immediately after I open the rooms.  both are just using the link (browser version, not the full app).  Some are joining using work computers and are therefore unable to download the app, how can I resolve this for them?

0 Likes
1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-22 11:18 AM

hi @ProfessionalDev 

 

Are you on the latest version of Zoom?

 

https://support.zoom.us/hc/en-us/articles/360043555772-Updating-to-Zoom-version-5-0

 

Also - as you are on a paid Pro account, have you tried submitting a support ticket at https://support.zoom.us/hc/en-us/requests/new

 

Rupert