Participants see dark gray box when I screen share, but there is nothing on my screen | Community
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Newcomer
darylfoster
Newcomer
March 13, 2022
Solved

Participants see dark gray box when I screen share, but there is nothing on my screen

  • March 13, 2022
  • 4 replies
  • 3 views

I host Zoom meetings an an iMac running macOS Monterey 12.2.1 with an external monitor. I'm running Zoom Client version 5.9.6 (4993). Whenever I share my screen (either monitor), participants see a dark gray box in the lower right corner of the screen.

Here's the screen I'm sharing:

Here's what participants see:

 

 Is there any way to figure out what's causing that gray box?

      Best answer by darylfoster

      I fixed the issue by setting Screen capture mode to "Capture with window filtering".

      I accessed this setting by going to Settings -> Share Screen -> Advanced -> Screen capture mode

      4 replies

      D
      Newcomer
      darylfosterAuthor
      Newcomer
      March 13, 2022

      By the way, the box only appears when I select "Optimize for video clip".

        R
        Community Manager
        rn-zm
        Community Manager
        March 14, 2022

        Hey @darylfoster if you hide windows but do a optimize for full screen, you may see those boxes in some cases. You can also try enabling/disabling the Hardware Acceleration.

         

        Lastly, update the Zoom client if there's an update available 5.9.6 or uninstall Zoom and try reinstalling. 

          F
          Newcomer
          FriendlyWebDr
          Newcomer
          March 16, 2022

          I fixed the issue by setting Screen capture mode to "Capture with window filtering".

          I accessed this setting by going to Settings -> Share Screen -> Advanced -> Screen capture mode


          When I go to settings>screen sharing ... I don't see "Advanced" or "Screen capture mode" ??

          here's a pic of what I see:

            _
            Newcomer
            _ZoomUser_
            Newcomer
            March 14, 2022

            Is that the videos of the participants? 

             

            _
            Newcomer
            _ZoomUser_
            Newcomer
            March 14, 2022

            Sometime I see this gray box during screen sharing too. It might be the videos of the participants. Or maybe the chat window. Or the meeting controls. You can close them if it is. 

            D
            Newcomer
            darylfosterAuthor
            Newcomer
            March 14, 2022

            The first screen shot shows the host screen. I closed ALL open windows on that screen, but participants still see the gray box.

              F
              Newcomer
              FriendlyWebDr
              Newcomer
              April 4, 2022

              Here's a great short vid that explains it!

              https://www.youtube.com/watch?v=OQpR56a3pi0

                A
                Newcomer
                angelacv
                Newcomer
                July 20, 2022

                I've tried everything that was mentioned here. I've even uninstalled and reinstalled Zoom client. 
                Nothing worked. 😞
                My participants keep seeing the gray boxes covering shared screen. 

                I'm using Windows 8.1

                The workaround has been using two monitors, one to share screen and the other to see the participants video and zoom annotation tools. 

                I've been using Zoom since 2018...never had this issue

                 

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