Participants names appearing in recordings

Forum|Forum|3 years ago
February 26, 2022
5 replies
0 views

Why are the participant's names appearing in the corner of the screen on recorded Zoom meetings even when I am asking it to not do this under settings? I am reading on here that others are having the same issue. Is this only a problem with the free version or are paid members having this issue too? How long has this been happening? I did a recording in December & did not experience this issue. I need the names to not display for privacy reasons. When will this be resolved? Has anyone heard anything?

Best answer by rn-zm

Hey @Corbin1 if you have a pro plan and cloud recorded -- there is an option in the Advanced cloud recording settings where you can Display participants' names in the recording if checked. However, to not display, you'd uncheck this setting. https://zoom.us/profile/setting > recording > uncheck 'Display participants' names in the recording'

Unfortunately, for local recordings this is not a feature after testing this option Video > unchecked 'Always display participant name on their videos'. For this Local recording feature, suggest submitting feedback to https://zoom.us/feed

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rn-zmAnswer

Community Manager

Hey @Corbin1 if you have a pro plan and cloud recorded -- there is an option in the Advanced cloud recording settings where you can Display participants' names in the recording if checked. However, to not display, you'd uncheck this setting. https://zoom.us/profile/setting > recording > uncheck 'Display participants' names in the recording'

Unfortunately, for local recordings this is not a feature after testing this option Video > unchecked 'Always display participant name on their videos'. For this Local recording feature, suggest submitting feedback to https://zoom.us/feed

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bjragone

Newcomer

I am having the same exact issue with my pro plan. Names are appearing in my recorded video despite having unchecked that option. Any suggestions?

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AnnMarieAOH

Newcomer

Me too. Can we please address this? Is it a glitch, or has the service changed? Thanks

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sergioschmid

Newcomer

Hi RN,

I have a PRO PLAN and I always record my semanal video local in my computer and it never happens.

After my last update I recorded a video and the names were not hidden like I always.
I saw my configs and are correct. I did some tests to detect the problem and even if the names do not appear on the screen, they appeared in the recorded video. Is clear a BUG in the last version.

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ncraigbales

Newcomer

I'm still seeing names on recorded videos both local and to the cloud and we have a Pro account. The thread here is almost a year old. Can someone please advise if this was addressed or there are plans to fix this bug? Or is this some anomaly still for me and my team? This is a big privacy issue.