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Participants in the meeting suddenly no longer visible, but instead I see myself and another partic.

SearchFindFix
Newcomer
Newcomer

‎2022-12-21 01:49 AM

The participant uses a Windows PC with the latest Zoom version. Extra update to the latest Zoom version.

 

At the beginning of the meeting (with 3 participants) we can all see each other well. After a short time, the video of one participant is suddenly no longer visible for the 2 remaining participants. Instead, the 2 remaining participants each see themselves in the Zoom video window of the participant we can no longer see.


The participant himself doesn't notice anything about it, he always sees the 2 remaining participants correctly.


What could be the reason for this? Webcam driver problem of the one participant?
Thanks for your help.

Topics:
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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-02-08 10:18 AM

Hi @SearchFindFix, thank you for your contribution and apologies for the delayed response!

 

Has this participant tried completely uninstalling Zoom, rebooting their device, and reinstalling?

I believe this usually does the trick!

 

Let me know if that works. 

Carla
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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