Participants' cameras get frozen from time to time, when there are 2-5 participants. | Community
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L
Newcomer
LucasV
Newcomer
August 14, 2021
Question

Participants' cameras get frozen from time to time, when there are 2-5 participants.

  • August 14, 2021
  • 1 reply
  • 4 views

Hello, I would like to adress this problem that is happening with me:

Participants' cameras get frozen from time to time, when there are 2-5 participants. 

 

My version is 5.7.5 (939).

 

This problem started a few days ago.

The participant video gets back to normal when I select the video and "shake it" to the same or another place in the Gallery Mode. 

 

It's only me with this bug, or has anyone been through this?

 

If someone could help me, I will be grateful... Thank you so much for your attention!

    1 reply

    T
    Newcomer
    tj19
    Newcomer
    August 14, 2021

    I am having the same problem. I started last week when I upgraded. It is an issue on my HP Envy laptop but not my ipad. The participant window freezes. To unfreeze it, I have to do something like max/min or turn the participant video (on my ipad) off/on.

     

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