cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Participants' cameras get frozen from time to time, when there are 2-5 participants.

LucasV
Newcomer
Newcomer

‎2021-08-14 05:37 AM

Hello, I would like to adress this problem that is happening with me:

Participants' cameras get frozen from time to time, when there are 2-5 participants. 

 

My version is 5.7.5 (939).

 

This problem started a few days ago.

The participant video gets back to normal when I select the video and "shake it" to the same or another place in the Gallery Mode. 

 

It's only me with this bug, or has anyone been through this?

 

If someone could help me, I will be grateful... Thank you so much for your attention!

0 Likes
1 REPLY 1

tj19
Newcomer
Newcomer

‎2021-08-14 08:08 AM

I am having the same problem. I started last week when I upgraded. It is an issue on my HP Envy laptop but not my ipad. The participant window freezes. To unfreeze it, I have to do something like max/min or turn the participant video (on my ipad) off/on.

 

0 Likes