Paid for PRO but not upgraded | Community
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Newcomer
Sanskritist
Newcomer
March 19, 2025
Question

Paid for PRO but not upgraded

  • March 19, 2025
  • 1 reply
  • 1 view

I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating thing is that I cannot even open a support ticket, because the system has to recognise you as Pro, and I am taken as Basic. Chatbot is a waste of time...I tried sending mail to the billing (to the email I got my bill from), but no-one seems to attend those. What is happening? I need help urgently.

1 reply

MGSR
Community Manager
MGSR
Community Manager
March 20, 2025

Hello @Sanskritist,

Welcome to the Zoom Community! We're glad to have you here.

To schedule a meeting longer than 40 minutes, please upgrade your account to at least a Pro level.

Upgrading to a paid account means switching from Free to Pro plan or Business plan. This requires purchasing licenses depending on your needs and assigning them to users within your organization.

Zoom offers paid services with monthly or yearly subscriptions. Learn more about Zoom plans and subscription add-ons to find out which plan suits you and your organization’s needs. Once you have decided which plan to purchase, you can proceed with upgrading your Zoom account.

Please let us know if you need further assistance. 

S
Newcomer
SanskritistAuthor
Newcomer
March 21, 2025

Mark, I wonder why you don't read my message attentively: I clearly stated that I PURCHASED the Pro license. I even received an acknowledgement from Zoom on my email (from which I purchased), and the receipt! There's clearly a bug that Zoom needs to fix. I am not in favour of losing my money, and I'd appreciate if you help me in a tangible way. Here's the copy of the receipt, where it is stated that I HAVE purchased the Pro license. https://we.tl/t-XsrsiQC9cq

This Wetransfer link is valid for 7 days, so view or download it before it expires. I have no problem in uploading it later again, if needed. 

MGSR
Community Manager
MGSR
Community Manager
March 24, 2025

Hi @Sanskritist,

I'm sorry for the confusion. After acquiring new licenses through the Zoom Sales team or the Billing page, you must assign them to users. Licenses can be assigned individually or in bulk. Please note that licenses of the same type, such as Webinar or Large Meeting, do not accumulate or stack when multiple licenses of the same type are assigned to a user.
To Assign a single license:

  1. Sign in to the Zoom web portal.
  2. Click User Management, then Users.
  3. Locate or search for the user who you want to assign a license.
  4. Click Edit at the end of the user row.
    This will open a window.
  5. Choose the User Type to assign.
    Note: If your account utilizes the Meeting Connector, but on-prem is not available under User Type, then you will need to manage on-prem users, using the Group, Account, or User Profile level settings.
  6. After choosing the User Type, use the dropdown to select the license.
  7. (Optional) Assign add-ons by checking the boxes for the add-on.
    Add-on licenses may include Large Meeting, Zoom Webinars, Zoom Phone, Zoom Events, Zoom Sessions, Zoom Revenue Accelerator, Zoom Whiteboard Plus, Zoom Translated Captions, and Visitor Management.
    • For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
  8. Click Save.
    The license is now applied to the user and they can use it immediately.

You can read more in this article. 

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