Paid account limits session to 40 minutes

Forum|Forum|3 years ago
January 23, 2022
10 replies
0 views

Why is my paid account suddenly limited to 40 minutes. Before now it was an unlimited time.

Best answer by Dan_ZoomSE

Per http://status.zoom.us there has been an issue identified that is impacting some paid users reverting them to Basic. Support is working fixing this now. Hopefully this will be resolved for you sooner than later.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

C

Chris6414Author

Newcomer

Replying to my own post, here. By some magic I managed to get to tech support and they helped me assign my license to myself as a user in "User Management" via web portal . No explanation why this never was an issue in the past, but that's okay. I'm happy to have the issue resolved and pass it along here.

Dan_ZoomSEAnswer

Employee

Hello @Chris6414 ,

Per http://status.zoom.us there has been an issue identified that is impacting some paid users reverting them to Basic. Support is working fixing this now. Hopefully this will be resolved for you sooner than later.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

K

kbbrown79

Newcomer

Dan_ZoomSE:

I have had a pro account subscription for several years. I use Zoom routinely each week for many hours and must restart my system after 40 minutes each use. It sounds like Zoom is fixing to get ready to resolve this issue. Any luck yet?

Signed,

Kbbrown79

A Faithful Customer

D

Darci1914

Newcomer

I am having the same problem. I have a paid account, but the 40-minute time limit pops up.

T

Thuyk_Lynk

Newcomer

dạy học onl

K

Korozaki

Newcomer

Hi there, I have paid to upgrade licenses but still my account as basic.

Z

zgwstores

Newcomer

I have the same issue. Very frustrating to pay for the service as a loyal ZOOM customer for years, and than my "big" meeting gets interrupted after x minutes. Been going on for months now.

J

jennifer08

Newcomer

This has happened to 3 different accounts/paid Business licenses within our organization for the past few months. Zoom, what's causing the delay to resolve this issue?

M

Memaedwards1987

Newcomer

I have also had the same issue for months and can't get a hold of anyone via phone support.

How do we fix this issue? I can't keep getting kicked out at 40 minutes. If that's the case, I'd like my money back for the months I have paid for an upgraded account and not being able to use it!

W

wbrown

Newcomer

I am having this same issue. My account is registered under an Admin and I use the account under my name as the licensed one. I am using Calendly to schedule meetings. I am having meetings consistently reduced to 40 minutes even though I am subscribed under a Pro account.