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dw1
Newcomer
dw1
Newcomer
September 3, 2021
Question

Owner and admins

  • September 3, 2021
  • 1 reply
  • 1 view

If someone can please point me to where I need to look for more info on how to do this: There is one person that is the owner of 1 license account. He needs to add me as an admin on the account so that I am taking care of scheduling meetings, recording the meetings, and any problems during the zoom meetings taking place. My account is already associated with the owner account. However, when I login with my username it is defaulting to my basic 40 minute zoom meeting limit. Do ALL meetings need to be scheduled off of the owner's account, even if I'm an admin on that account and if that is the case, am I able to do the full admin of the meeting when it is taking place?? I'm sure this is a common issue and there is a way to properly do it, I just need to know where to look for the information on it. Thanks very much

    1 reply

    Ohkawa
    Community Champion | Customer
    Ohkawa
    Community Champion | Customer
    September 4, 2021

    hi,dw1

     

    Roles such as owner and admin are different from licensing.
    This means that you can designate a Basic user as an owner or administrator.
    If you are an admin, you can manage your meetings.
    For example, you can check the status of the meeting in the dashboard or join as a co-organizer to support the meeting.

    Even if you are an administrator, if your license is Basic, there are some restrictions such as a 40-minute time limit when you hold a meeting.

     

    If my answer solves your problem, please click "Accept as Solution".

     

    If you would like to know more, please Reply and ask additional questions.

    dw1
    Newcomer
    dw1Author
    Newcomer
    September 4, 2021

    Thanks for the reply, let me clarify more...the owner, person A, has a pro license for 1. I've added myself onto the account as person B, with admin role. I want person B to be able to initiate and schedule the meetings, as well as do the admin while the meeting is taking place (recordings, chat, waiting room, etc). When I try to do this as person B, who has just a basic (i.e, 40 min limit, no recordings, etc), even though I'm admin for the pro license account, it is still limiting me to the basic plan. Trying to figure out how I go about doing this without person B ALSO having to have another license, since we're only using 1 license in the first place. Hopefully, this clarifies and any suggestions are very welcome as we have to get this setup correct next week for a group :)! Thank you.

    Ohkawa
    Community Champion | Customer
    Ohkawa
    Community Champion | Customer
    September 4, 2021

    The account administrator has the possibility to change the license.
    This means that if owner A has a Pro licence, and owner B has a Pro licence, then admin B can schedule a Pro meeting.
    Unless you want to set a poll when you schedule the meeting, the content of the schedule is the same for both Basic and Pro.
    All you need is for person B to have a Pro licence from before the meeting starts until the meeting finishes, and you can change it back after the meeting finishes.

    Before the meeting
    A:Pro->Basic then B:Basic->Pro
    After the meeting
    B:Pro->Basic then A:Basic->Pro
    Person B is demanded a Pro license from before the start of the meeting until the end of the meeting.

     

     

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