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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Outlook add-in Outlook plugin issue "we're sorry, we couldn't access Zoom" error

sdclams117
Newcomer
Newcomer

‎2024-05-03 02:01 PM

Hello everyone,

 

Windows 10 PC, running updated Outlook version from Office 365. Zoom plugin has worked for months with no problem, but recently when I open a new meeting and click on the Add a Zoom Meeting icon, it says "Adding Zoom Meeting" in the top left corner, with a spinning circle that seems to go nowhere. After several minutes the line changes to: "we're sorry, we couldn't access Zoom" error that appears to say that the plugin can't reach the internet to get the information being requested. 

No internet issues with the computer, all working and testing find for accessing LAN and WAN resources.

Any idea what is happening? I have tried reinstalling the Zoom app and the plugin, updated Outlook, but nothing seems to make a difference.

Thanks in advance!

Bob

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