cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Outlook Zoom add-in (Mac)

DirkWagener
Newcomer
Newcomer

Can't sign out from Zoom add-in Outlook/Mac. SSO signin. When singing out and attempting to sign in again via SSO, the add-in always logs me in with the previous zoom account/email. No option provided to enter a new SSO email address. Cleared various caches etc without any success. Hence, can't change Zoom account in outlook add-in.

3 REPLIES 3

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hi There,

 

Have you tried reinstalling the app ?

 

The add-in is admin deployed and I can't remove and reinstall it. Whenever I try to sign out from the add-in in Outlook Mac and then sign-in again via SSO, it automatically signs in to the same corporate account that I also manage. Once the domain is specified in SSO login (UNDP) to signs in to the same account, without asking me for credentials.

 

PS: this account is not even linked to my outlook.