Original Sound by Default

Also remembering to turn it back on once the meeting has started and you reconnect a cable or get kicked out and it defaults to OFF. SO frustrating! People screaming at you because they can't hear the music. UGH. So unprofessional.

Still no fix and not response from ZOOM, typical shoddy customer service. 

NONE OF US (the people complaining) use headphones. 

Here's why I can't:

I am a GROUP music teacher. Most of my students are in person - with a few online.  The online student's keep themselves muted UNTIL I ask them to unmute to play for us.  If I was using headphones, the rest of the class would not be able to hear them. 

I have to push the "original sound" button for every class so that the RECORDING of the class is useable.

The online students have to push the "original sound" button so that we can hear them play when they are unmuted. 

Other people have very similar situations to me.  

You can not teach an IN PERSON GROUP with headphones on.  If people choose to join online, that is their choice. 

It seems very obvious now the ZOOM are IGNORING the thousands of customers who are asking for a serious omission from the later versions to be fixed.  Despite repeated explanations of why it would no affect anyone else. 

Like many others I have decided to try WEBEX for music meetings. 

https://pricing.webex.com/us/en/hybrid-work/calling/?utm_medium=website&utm_source=wdc&utm_campaign=n/a&utm_content=hero&team=wdc

Give it a look, download and try FREE version, if you don't like it it cost you nothing. 

Maybe if the customer base drops they might start listening...... 

Dear Zoom team,

This is definitely a UX issue.  The green logo with the checkmark next to "Original Sound: ..." makes it seem like it's associated with OS, and the green checkmark makes it look like it's on.  Only after toggling things here and there one realizes that the green checkmark has nothing to do with OS.  The words "On" and "Off" are easily lost when people toggle the option for "Original Sound" in the audio setting and assume it's ON.  Heck, even have a little note that says "Please toggle Original Sound ON in the meeting as it is OFF by default."  The version update that turned it off by default created massive issues for musicians everywhere.

There has to be a better visual cue/toggle for original sound.  Make the wording RED or something to better indicate it's off.  Put it away from the green checkmark logo.  Put it as a clear text-based option toggle along with where all the rest of the audio settings are (lower left icon with the microphone). 

I have discussed this with the support team and they are now aware that many users are frustrated thinking that their original sound is not working although it is due to the fact that they are unaware that it is OFF by default.  Perhaps it's a financial decision to make it OFF by default because OS creates higher overhead for Zoom's servers.  I get that.  But for others, the interface is not intuitive enough (took me a while to figure out what the issue was, even though I consider myself technologically adept).  

Please try to understand the user base as many are relying on this as part of their livelihood, especially musicians who teach remotely and may not be tech savvy.  Even if it is OFF by default, make it a bit more obvious that it is off.  Make design decisions that accommodate these users.  It will go a long way to foster good will.

Just want to add my voice to the chorus as a paying customer who is baffled at the complete disregard for their customers that Zoom is showing here.    Jennife's dismissive response that Zoom does not care what music teachers require is mind-blowingly bad customer service.  

Anyone found a good alternative? My plan still has several months left on it but I'd like to start trying the alternatives and see what works best.  WebEx looks pretty good but I'm curious about some of the options geared towards musicians. 

Hello, All in this thread, 

 I have submitted a feature request to allow the account admin to choose how Original Sound is used on your accounts. So, I am asking the devs of Zoom to add a switch in the account settings for Original Sound to be toggled off or on. I am still determining how the UI will look or work on this, but I will follow this case and the ticket that I submitted to the Engineering team for Zoom and let you all know of the progress as often as possible. 

Please know that I volunteer my time to the Community, so I cannot always check every day, but I promise to check on progress as often as possible. 

Thank you to all of the folks in this thread for your understanding and patience while we work to deliver happiness. 

Regards,

Brandon 

Thank you, Brandon!

Hello All, 

 I spoke to the Zoom team on Friday, and we have a feature being developed now that should be ready in the fall; we believe this feature will resolve the Original Sound concerns you have spoken so passionately about. I cannot divulge the information about the component yet, but I will point everyone to the public documentation once it is published. Until that time, please be patient with us while our developers work to deliver happiness to all Zoom Communities. 

Kind regards,

Brandon

So your development team like to do things 'Their Way', maybe thats why you have so many problems. 

If you sent out some Beta versions to testers they could give you valuable Feedback.