Original Sound by Default | Community
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PRM-KS
Newcomer
November 2, 2022
Question

Original Sound by Default

  • November 2, 2022
  • 68 replies
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Hello - just updated zoom today (11.02.22) and it seems like Original Sound needs to be turned on manually every time now.

 

For the last few months it was already always on once I did it initially ... and this was so amazing. No more messing up meetings where I share audio or workshops where we're working on music things and I just know its going to sound amazing from the beginning without the extra awkward "wait let me turn on original sound".

 

Is there a way for me to turn original sound on and let it be that way forever on the newest version? If not...can this become a thing please?

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      YaBoiB
      Community Champion | Employee
      YaBoiB
      Community Champion | Employee
      December 15, 2022

      Hello, 

       

       You are right, I am not understanding where this is broken, because I just launched a meeting. Changed my sound options to the original sound for musicians > ended the meeting > and launched a new meeting > and the sound selection that I made was the same. 

       

       

       

      Please help me to understand what it is that you are all doing that I am not doing for my client. 

       

      Mac OS Ventura 12.6.1

      Zoom Desktop Version 5.12.9 (13190)

       

      Khirschmann
      Newcomer
      Khirschmann
      Newcomer
      December 15, 2022

      You're looking at the Zoom settings.  You have to open up a Zoom meeting.  Original Sound will be off by default.  You will need to turn it on to use in that meeting.  There used to be a setting in-meeting that allowed you to have Original Sound turned on by default for a specific input source.  That feature was removed at some point in the last few weeks.

        M
        Newcomer
        Msteele
        Newcomer
        January 20, 2023

        There is a way to install Zoom in Windows from the command line with the Original Sound On permanently  enabled. Only disadvantage is you don't have the option to turn it off, so this may not be desirable for some users. Requires downloading the .msi installer under the “Download for IT Admin” section of Zoom. There are a lot of options available here – primarily for locking out features for users, but also setting other defaults.
        https://support.zoom.us/hc/en-us/articles/201362163-Mass-deployment-with-preconfigured-settings-for-Windows
        Here’s the command line I used as a test:
        msiexec /package ZoomInstallerFull.msi /norestart ZConfig=”EnableOriginalSound=1;AudioAutoAdjust=0”

        There's also an option for Mac users which requires copying a plist file to a specific location.

          R
          Newcomer
          Rayco
          Newcomer
          March 27, 2023

          Interesting, do you have a link for Mac version? 

           

          M
          Newcomer
          Msteele
          Newcomer
          August 18, 2023

          Apologize for not seeing your post earlier. In case you haven't seen it, here's the instruction for installing this on a Mac -

          https://support.zoom.us/hc/en-us/articles/115001799006-Mass-Deployment-with-Preconfigured-Settings-for-Mac

           

          R
          Newcomer
          Rayco
          Newcomer
          January 20, 2023

          It worked perfectly well for almost everyone in version 5.11, but since changing this feature there have been thousands of complaint s but NO RESPONSE or action from ZOOM.  Very poor. 

          R
          Newcomer
          Rayco
          Newcomer
          February 2, 2023

          Still no response fro the Zoom Engineering team, still on Christmas holidays presumably. 

           

          So many requests for this to be fixed.  About time we had a reply. 

            YaBoiB
            Community Champion | Employee
            YaBoiB
            Community Champion | Employee
            February 24, 2023

            Hello All, 

             

             I sent the feature request to Engineering to add a toggle switch, which is still being reviewed. I do not foresee this will be solved soon, so unfortunately, it will have to be a manual adjustment until the toggle is added. I think everyone in this thread can subscribe to the release notes. I can attempt to reply here occasionally, but I need to find out how long that will take me as I have many duties in my full-time position at Zoom. I, like many of you, volunteer this time to the community to help our wonderful customers. I know that after I sent this request to the developers, they acknowledged the response and are reviewing it with the product team. I apologize, but that is the only information I have now. 

             

            Kind Regards,

            Brandon

              Khirschmann
              Newcomer
              Khirschmann
              Newcomer
              February 24, 2023

              Brandon,

              Thank you for submitting the request.  We appreciate your presence in this community, but based on what you said that you volunteer your time by participating here it sounds to me like Zoom does not truly value the feedback we provide here if you, or someone else, is not here in an official capacity.  I find that truly disappointing, though I am grateful you take a personal interest in listening to our feedback.  I hope the timeline for this can be expedited since this request is simply asking for a previous feature to be restored, rather than a new feature added from scratch.  I guess we'll have to wait and see.  Other than these forums, is there a formal way to provide feedback or make feature requests?

                D
                Newcomer
                doremiteacher
                Newcomer
                February 22, 2023

                Temporary fix:

                Roll back to Zoom 5.11.1

                Gives us back the choice that we all had before Zoom took it away. 

                Of course, in the future, if there is a required update.....???

                Let's just hope that, by then, they listen...

                D
                Newcomer
                doremiteacher
                Newcomer
                March 1, 2023

                Interesting....I keep posting a possible work-around, but my posts keep getting removed. Hmmmm

                 

                YaBoiB
                Community Champion | Employee
                YaBoiB
                Community Champion | Employee
                March 9, 2023

                Hello Everyone, 

                 

                 Please know that I hear you. I did put in a Feature Request directly to the Development and Product team, asking for a toggle to allow you to make changes to the original sound. I can do that. What I can’t do is tell you how much time it will take to be developed. I am following that ticket, so I get a notification in my inbox anytime a change is made to the key. I will return to this thread as often as possible, but some may know that developing a switch is not as easy as you think. There are many aspects to adding to the code. I am no developer but I have worked here long enough to know that. 

                 

                Know that I hear your frustration and empathize with the music community. I am a big music fan, so I understand your art's importance to you. 

                 

                Also, please remember that our team scrutinizes every decision made at Zoom regarding our code. We do not make decisions lightly for any aspect of the product. So, the fact that they made this change means it was necessary for one reason or another. 

                 

                I will post it here as soon as I have more information about the feature request. You have my word on that.

                 

                Kind Regards,

                Brandon 

                  O
                  Newcomer
                  operator
                  Newcomer
                  March 10, 2023

                  Brandon, Thank you for your continued interest and assistance.  

                  R
                  Newcomer
                  Rayco
                  Newcomer
                  March 10, 2023

                  In a earlier post it was stated that the Zoom Engineers had looked at this and decided that it WOULD NOT be changed. 

                   

                  I have not heard a single person complain about Original Sound being ON but thousands are complaining that Zoom REMOVED a feature which made the program work better everyones life so much easier. 

                  Why do you not listen to the people who are paying your wagers Zoom? 

                   

                  R
                  Newcomer
                  Rayco
                  Newcomer
                  March 27, 2023

                  New update 27th March, still no fix for this. 

                   

                  ZOOM ARE NOT LISTENING TO CUSTOMERS AT ALL. 

                   

                  They have however decided to beta 'Live performance audio' which also cannot be kept on. 

                   

                  This feature will require a fast computer and even faster internet, a bit ahead of its time maybe.  Pointless definitely at the moment. 

                   

                  They can't even get the basics to work properly. 

                   

                  K
                  Newcomer
                  keshlam
                  Newcomer
                  March 27, 2023

                  At the very least, allow Original Sound to be set as default by the session admins, and/or to be set on behalf of participants by the admins.

                  We just had half an hour of online concert ruined because the admins couldn't reach the performers to get this fixed. We had similar problems in the "open mic" portions of the weekend.  Being able to do it on their behalf -- just as admins are able to mute and unmute on behalf of a participant -- would be a huge improvement.

                  And, yes, those of us who are mostly using Zoom for music in quiet surroundings would REALLY appreciate being able to specify that while feedback reduction is useful, noise reduction is not -- the non-voice sounds really are supposed to be there.

                  This _can't_ be a hard feature to add. The logic is already there, it's just a matter of invoking it from from one or two more places.

                  YaBoiB
                  Community Champion | Employee
                  YaBoiB
                  Community Champion | Employee
                  March 28, 2023

                  Hello @keshlam, 

                   

                   I respectfully disagree with you about being easy to add. It is not that easy to add functionality to audio. I have asked that we add a “switch” to allow session admins to toggle on and off the ability to disable the original sound and for that switch to be static for all meetings moving forward on that account. So likely, this would be an account setting switch under the original sound that account admins can manipulate. I am still waiting for the developers’ word on whether and when they plan to add it. 

                   

                  As I have stated a few times on this thread. I am following that task closely, so as soon as I know what direction we might go, I will gladly pass that information on to everyone on this thread. 

                  I will add that the reason why this was switched back in December was due to customer feedback. We (Zoom) did not make this change for our own reasoning. At least, that is the way that I understand why this change was made back in December of last year. I could have misread that information, but I do not think that I have. 

                   

                  We (Zoom) and our CEO Eric would love to make every user happy, but that is only sometimes possible. We (Zoom) “strive” to deliver happiness to our customers. We do know that not all functionality decisions we make may seem that way, but I was informed that most customers wanted this the way it is now (as of December). That said, I agree with you all that adding a switch would be helpful, and that is why I am working with the development team to see if I can get that added to the product, but this takes time and patience. Please allow me time and patience. 

                   

                  Warm Regards,

                  Brandon

                  J
                  Employee
                  Jennife
                  Employee
                  August 17, 2023

                  Dear Jennife,

                  We are simply asking either for

                  1. A SETTING under Advanced to turn it on for our use by default.  Users can turn it off at any time for any session: leave the status on the screen, as it is now.  Users would be totally responsible for this.  If we have bad calls, it is on us.  Blame the users.

                  2. An ability to REMEMBER the last setting.  Again, users can turn it off at any time: leave the status on the screen, as it is now.  The onus is on us, the users!

                   

                  You say turning it on "causes many audio issues which would also affect their meeting experience."  Please provide a list of those issues.  That might help us understand the reasoning of Zoom ENG and Corporate that overrides the many requests since the change was made last November of real, live, paying users of your product.  I would love to understand your reasoning!  Thank you in advance.


                  Hi,

                  These days I've found the developer and PM who are responsible for this feature change, and we reviewed the reasons for making this change at the time.

                  This function is designed for scenarios with special needs, such as music teaching scenarios. Turning it on means that Zoom will disable process audio, such as noise suppression. We expect users who need this function to use professional musical headphones. However, according to our statistics, the vast majority of users who have enabled this function use the built-in microphone of the system, and in the meeting, once it is turned on, it is not turned off until the meeting ends which can be considered that the user has turned on this function by mistake, and their meeting will suffer from bad audio experiences such as noise and echo.

                  That's why we set the default value to off.
                  For users of the music scene, their core requirement is to have this function, despite it may not be so convenient now. We are very sorry about that, but it is our design after weighing, and it should not change again in the short term.

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