Only allowed 40 minute Meeting with subscription

[debbiesue23]

I have the basic subscription which should allow me to have longer meetings, but cuts off at 40 minutes each time.  I can call support with basic plan, billing refers me back to this platform.  Please help.  Thank you, 

[Frank_TB]

Hello,

My understanding is that the term  "basic" equals a free account in Zoom terminology Basic accounts are limited to 40 minutes sessions.

If instead, you mean you have a paid account, then I suspect that although you have paid for an upgraded account, you have not actually assigned the licence.  Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. (Your own account)
4. Click Edit at the end of the user row.
   This will open a window.
5. Choose the User Type  to assign.  
6. After choosing the User Type, use the drop down to select the license.
7. Click Save.
   
8. The license is now applied and you can use it immediately.

Regards

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