Older meeting recording overwritten by today's meeting! | Community
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Newcomer
Sabine1898
Newcomer
September 24, 2021
Question

Older meeting recording overwritten by today's meeting!

  • September 24, 2021
  • 1 reply
  • 4 views

Today, directly following  a meeting with a client (once the recording had finished converting), I went back to a previous meeting (from 15 days ago) and when I attempted to play any of the different files (audio only, playback or zoom), they were all the recording from today!

 

I went to today's files and they were ALSO the recording from today.

 

I went to older files and they were what they were supposed to be.

 

I really need to recover the next to last meeting and have no idea how to go about this. Has anyone had anything similar happen to them? Any suggestions for me?

 

Thanks in advance

 

Sabine

 

 

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    September 30, 2021

    Hey @Sabine1898, I recommend contacting our Zoom technical support as they can further investigate this issue. In the meantime, I'll look into unique cases to yours as to what happened.

     

    One case I did see that was almost related to yours was not properly ending the recording correctly, however, that may not have been the case with your problem.

     

    I'll let you know if I find anything, and if our support team was able to solve your problem, please don't hesitate to share the solution! 😄

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