Old version CleanZoom (6.5.64722.907) removes user type installs while latest version does not | Community
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K
Newcomer
Kevin64
Newcomer
August 31, 2023
Question

Old version CleanZoom (6.5.64722.907) removes user type installs while latest version does not

  • August 31, 2023
  • 3 replies
  • 0 views

I would like to bulk remove many Desktop Client "user" type installs and eventually replace them with "machine" type installs. I have an old version of CleanZoom (6.5.64722.907) that when run, cleans out the user type installs correctly. I downloaded the latest version (1.0.0.143) today which says it was updated on July 25, 2023. When I run the new version on a computer with a user install, the tool exits and fails to remove the software. Has this ability been removed from CleanZoom and only removes machine type installs?

It appears that when I force a machine type install to a computer with a user type install, the user type install is removed anyway, so this will be a quick way to flip them all to machine type installs. However, it would be good to have an up to date tool that will clean out any type of install.

 

    3 replies

    M
    Newcomer
    madmax032
    Newcomer
    October 20, 2023

    Having this same problem too.  I don't have access to an older version of CleanZoom or else I would give that a try.  Have you gotten anywhere with this?

      M
      Newcomer
      madmax032
      Newcomer
      October 20, 2023

      Here's what I am getting for the uninstall failures with the newest CleanZoom version:

        K
        Newcomer
        kochan2006
        Newcomer
        November 22, 2023

        having the same issue. CleanZoom does not uninstall certain version installed on user's profile. 

        H
        Employee
        HappyJDtheTSE
        Employee
        June 21, 2024

        Hi @Kevin64 @madmax032 @kochan2006 , sorry for the delay in responding to this issue. You're correct that cleanzoom has changed so it doesn't delete multiple profiles. I checked internally and found that we made that change for security reasons. 

         

        Since you're using cleanzoom, I assume there is some other issue you're trying to solve. Please open a support ticket so we can help solve any problems you're having, as well as provide more info about cleanzoom if needed.

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