Not recording 2 separate audio files despite my setting- urgent, please help | Community
Skip to main content
N
Newcomer
nic2
Newcomer
May 11, 2023
Solved

Not recording 2 separate audio files despite my setting- urgent, please help

  • May 11, 2023
  • 6 replies
  • 1 view

It only gives me one audio file with a local recording which is really frustrating, I seem to have all the right details up, am I missing something? This is essential to sort for me with my podcast!

    Best answer by Ray_Harwood

    Hi, @nic2.

     

    Looks to me like you’re expecting more than one audio file, but you’ve provided a Screen shot of your Web Portal settings which indicate you want multiple audio for Cloud recording. You need to enable multiple audio files on the desktop Zoom app’s settings if you want this in the Local recording. 

    See the Recording section of the appropriate operating system section in this Zoom Support article for details on the Record a separate audio file of each participant option:

    https://support.zoom.us/hc/en-us/articles/201362623 

    6 replies

    C
    Newcomer
    Ceil
    Newcomer
    May 11, 2023

    I am having the same problem.  It would be great if anyone has an answer to this.  

    B
    Newcomer
    BarbaraF
    Newcomer
    June 13, 2023

    I have the same problem - never used to be a problem and my settings don't appear to have changed but my last two recordings - also for a podcast - have failed to produce an audio file for each participant. Help please

     

    Ray_Harwood
    Community Super Champion | Customer
    Ray_HarwoodAnswer
    Community Super Champion | Customer
    July 30, 2023

    Hi, @nic2.

     

    Looks to me like you’re expecting more than one audio file, but you’ve provided a Screen shot of your Web Portal settings which indicate you want multiple audio for Cloud recording. You need to enable multiple audio files on the desktop Zoom app’s settings if you want this in the Local recording. 

    See the Recording section of the appropriate operating system section in this Zoom Support article for details on the Record a separate audio file of each participant option:

    https://support.zoom.us/hc/en-us/articles/201362623 

      N
      Newcomer
      nic2Author
      Newcomer
      August 4, 2023

      This is so helpful, done and done!

        C
        Newcomer
        Ceil
        Newcomer
        August 7, 2023
        This post has been deleted.

        I already have this set up and until about a month ago, all of my recordings were separate tracks.  They are now one track and my settings are still set up for individual recordings.  I would appreciate it if someone would address this.

        C
        Newcomer
        Ceil
        Newcomer
        February 27, 2024
        This post has been deleted.

        Thanks so much for your response.  I did all of the above, but none of it worked.  I never heard back from Zoom support.  I posted my question in a podcast community and the answer is this:  I record to the cloud and each person has their own audio file, so my problem is solved!

        S
        Newcomer
        samharmon
        Newcomer
        March 14, 2024

        It sounds like there may be an issue with your recording setup. Double-check your settings to ensure that you have selected the option to record separate audio tracks for each participant. Sometimes, this option can be buried in the settings menu, so take a thorough look. Additionally, make sure your recording software is up to date and compatible with your setup. If you're still having trouble, consider reaching out to the software's support team for further assistance. Getting this sorted out is crucial for your podcast, so don't hesitate to seek help to ensure smooth recording sessions.

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.