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Non-stop "cloud recording storage" emails. No option to cancel.

Kayler
Newcomer
Newcomer

I cancelled my paid Zoom account with 84% of my cloud storage used. Zoom emails me EVERY DAY with "Your Zoom account has used almost all of the available cloud recording storage" and there's no option to stop the emails. There's a link to "Manage Recordings", but I can't access that feature without paying for a premium account again.

I want the emails to stop.

I'm not paying Zoom any more money for the time being. I don't want a premium account right now. If the emails don't stop, I will be flagging them to my regional internet authority, internet provider, and email service as spam/junk mail, as their email notifications have no "unsubscribe" option, nor is there any way to stop the notifications in my account settings.

 

Side Note: There seems to be no way for an unpaid account like mine to contact support except here. This seems like a separate problem they should resolve.

1 REPLY 1

jrmagno
Zoom Employee
Zoom Employee

The email is system generated triggered when the storage capacity reached its limit. please contact our customer support 888-799-9666 to access the cancelled account and have it removed for you.