No zoom audio output from chromebooks | Community
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D
Newcomer
daleb
Newcomer
February 8, 2023
Solved

No zoom audio output from chromebooks

  • February 8, 2023
  • 7 replies
  • 8 views

I have installed the Zoom PWA on three different chromebooks and there is no audio output using zoom on any of them. The discontinued app used to work fine. Unfortunately this app is completely useless to me.

    Best answer by daleb

    I thought my problem was Zoom PWA only, but I tried Google Meet and experienced the same problem. It turned out in my case, that a Chrome extension disabling html5 auto-play was blocking audio from these particular apps. Adding exceptions for meet.google.com and pwa.zoom.us in this extension allowed sound to come thru. I haven't tried an actual meeting yet, but I can at least do the speaker test from within these two apps and actually get sound! I will update the next time I try a meeting.

    7 replies

    J
    Newcomer
    Jameswalter
    Newcomer
    February 8, 2023

    Step 1: Restart the Chromebook.
    Step 2: Reset your Settings. Open Chrome. 
    Step 3: Remove your Profile.
    Step 4: Uninstall Apps and Extensions.
    Step 5: Audio. 
    Step 6: Check your WiFI.

     

    Regards,
    John

      D
      Newcomer
      dalebAuthor
      Newcomer
      February 8, 2023

      Well, thanks for the reply. Not sure what these instructions mean. It sounds like you're suggesting resetting or removing just about everything on my Chromebook. In particular, what does #5 mean? Audio isn't a verb,

        S
        Community Champion | Employee
        sachinzoom
        Community Champion | Employee
        February 8, 2023

        Hello,

         

        Hope you have tried the Audio Settings already:

         

        https://support.zoom.us/hc/en-us/articles/4568819394573

         

        Have you tried using Zoom PWA in incognito mode. Some users have found success doing that. Can you try that if above does not work.

         

         

         

        https://community.zoom.com/t5/Meetings/No-audio-on-Zoom-for-Chrome-PWA/m-p/67735

          D
          Newcomer
          dalebAuthor
          Newcomer
          February 8, 2023

          Thanks for the response. Yes I've tried the audio settings. The only option is to change which speaker, but since I only have the internal speakers, there is nothing to change. I'm not sure how to use incognito mode when using thís app. Maybe I don't understand something, The process I've used is to open the pwa, navigate to my contacts, select one and choose to meet, I think I get a launch meeting popup, the meeting pops up, video is ok, they can hear me but I can't hear them. Where does incognito come in?

          S
          Community Champion | Employee
          sachinzoom
          Community Champion | Employee
          April 27, 2023

          Hi @daleb Google Chrome has an "incognito window" mode. This is a screenshot on my MAC taskbar

           

          P
          Newcomer
          Paul_Frommelt
          Newcomer
          April 26, 2023

          I too have absolutely NO audio on Zoom on my chromebook.  It is currently on Chrome PWA for Zoom.  Volume all the way up.  Always workde last year!

          D
          Newcomer
          dalebAuthor
          Newcomer
          April 27, 2023

          Yeah we resort to calling and using phone audio when we zoom to my daughter but that is a limited workaround.

            P
            Newcomer
            Paul_Frommelt
            Newcomer
            April 27, 2023

            It used to work in the past.  Whatever they changed removed all audio.

            W
            Newcomer
            willjoe2442
            Newcomer
            April 28, 2023

            Check Your Audio Settings
            Right-click on the speaker icon in your taskbar and select Sound Settings. Make sure you're using the right output and input devices. Slide the master volume slider all the way to the right. Then run the master volume and microphone troubleshooter

             

            Regards,

            Will

              G
              Newcomer
              g23
              Newcomer
              October 6, 2023
              @willjoe2442 wrote:

              Check Your Audio Settings
              Right-click on the speaker icon in your taskbar and select Sound Settings. Make sure you're using the right output and input devices. Slide the master volume slider all the way to the right. Then run the master volume and microphone troubleshooter

               

              Regards,

              Will

              hey i was facing the same issue when it was attached with third party device, actually i was conducting lecture with my students and i was using earpods attached with bluetooth in my laptop and i was facing grag audio as well as the recieving we all perfect. is it any error in zoom or third party device.

              R
              Newcomer
              RamRao
              Newcomer
              August 19, 2023

              I am having the same problem with the Zoom PWA on my Chromebook: no audio!  Used to work fine with the ChromeOS app.

              My solution: Give up on Zoom!  Switch to Google Meet.  I am instructing all my meeting hosts to do likewise, if they want to meet with me.

                A
                Newcomer
                afe
                Newcomer
                August 22, 2023

                Try removing all chrome extensions related to the computer audio. Then reset zoom settings and reload the app or website. That worked for me. 

                  D
                  Newcomer
                  dalebAuthor
                  Newcomer
                  August 22, 2023

                  Hmm, I have no extensions related to the computer audio. I may try switching to  Google meet as suggested above.

                  D
                  Newcomer
                  dalebAuthorAnswer
                  Newcomer
                  September 19, 2023

                  I thought my problem was Zoom PWA only, but I tried Google Meet and experienced the same problem. It turned out in my case, that a Chrome extension disabling html5 auto-play was blocking audio from these particular apps. Adding exceptions for meet.google.com and pwa.zoom.us in this extension allowed sound to come thru. I haven't tried an actual meeting yet, but I can at least do the speaker test from within these two apps and actually get sound! I will update the next time I try a meeting.

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