No sound on cloud recording | Community

Newcomer

Question

No sound on cloud recording

Forum|Forum|3 years ago
March 25, 2022
2 replies
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I have a Windows 10 PC with Zoom. I had a meeting with 4 people. It was fine - we heard each other perfectly. I turned on Cloud Recording. When I downloaded the .mp4 - there was no sound. When I downloaded the .m4a file, it plays but there is no sound. It used to work perfectly and now it doesn't.

suesheldonAuthor

Newcomer

It turns out that I really DO have audio! I just can't play it back with Movies & TV or Media Player. If I use a 3rd party player it works just fine.

Not a Zoom problem after all!

Newcomer

Hi, I am wondering what Player you are using ? We are still having the problem that there's no sound with our cloud recordings.