No option to rotate camera | Community
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Newcomer
bcalmer
Newcomer
October 21, 2022
Solved

No option to rotate camera

  • October 21, 2022
  • 4 replies
  • 45 views

Hello! After the Zoom update it seems the interface has changed quite a bit and there are fewer available settings. For example, I cannot rotate my camera in 90 degree increments anymore, which used to be an option in video settings when hovering over the video preview. As a result, my document camera projects the image upside down and I no longer have a way to correct this in Zoom. I checked the article on Zoom's website already on Manually Rotating Camera which no longer applies because it was last updated in March 2022...but the updates happened after that. 

Any advice?

    Best answer by Bort

    Hi @bcalmer 

    I'm on the very latest desktop client and still see the option in my settings. 

    Which version are you on, and which OS (Windows, macOS?) are you on? 
    Can you provide a screenshot of the video settings window? 

    4 replies

    Bort
    Employee
    BortAnswer
    Employee
    October 21, 2022

    Hi @bcalmer 

    I'm on the very latest desktop client and still see the option in my settings. 

    Which version are you on, and which OS (Windows, macOS?) are you on? 
    Can you provide a screenshot of the video settings window? 

    A
    Newcomer
    Acrowell
    Newcomer
    November 29, 2024

    Hello,

    i am having the same issue on my Apple iPhone 11 only. My desktop version works fine as I have the option to rotate my camera in the upper right hand corner. On my phone, I am not given that option and I appear upside down. Been going on since end up August. I have tried all the troubleshooting and nothing has worked so far. When I click on my profile from my phone I don’t have the video option. I tried calling tech support but I am not a paid user so they wouldn’t help me, only sent the same article I had. I have tried uninstalling multiple times on my phone but that has not worked either. Getting frustrated with always being upside down and nothing working. TIA!!!

    MGSR
    Community Manager
    MGSR
    Community Manager
    December 4, 2024

    Welcome to the Zoom Community, @Acrowell. Could you please update the app to the latest version and check that the Portrait Orientation Lock is turned off in the Control Center?

    B
    Newcomer
    bcalmerAuthor
    Newcomer
    October 21, 2022

    Okay I just did more digging on the web and apparently my problem is that I'm on the PWA version? I don't even know how that happened. I just tried redownloading the regular Zoom desktop client but the PWA version is still there on my desktop...cannot figure out how to uninstall it. I guess I have a new and different problem now.

    B
    Newcomer
    bcalmerAuthor
    Newcomer
    October 21, 2022

    Alright, I think everything is resolved now. Thank you!

    P
    Newcomer
    PattyL
    Newcomer
    October 27, 2024

    Is this still an issue? I have NEVER had this issue until a few updates ago. I have plugged my iphone (iOS 17.7) into my mac (OS  14.6.1) and on Zoom I would choose ipad/iphone via cable and if I turned my phone horizontal, I got a horizontal camera. NOW on current zoom (6.2.6) it no longer allows the image to rotate. AND it does not seem to recognize any virtual cameras anymore like ManyCam or Epoccam.

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