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No music in hybird church service with new update

TRUCC260
Newcomer
Newcomer

We have been using Zoom for our hybrid church services for over 4 years. Today a new update came through that caused the audio to become garbled and the sound cut out completely when we switched to music (organ). We searched here in the community and tried a variety of settings but none seemed to fix it all. Does anyone have advice for other sound settings to try? 

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

You need to turn on "original sound for musicians" in settings and be sure it is turned on in the upper right area of the zoom client window (on a desktop). Be sure this is done every-time you start the meeting.