I'm trying to stream a meeting using a custom streaming service. --> I first went into my account settings and turned on live-streaming (and checked the box to allow for Custom Live Streaming Service)--> After that I tried to do the following (As per the support links) but step #5 doesn't exist. ""How to set up custom livestreamingFollow the sections below to set up custom live-streaming for a meeting or webinar:MeetingsSign in to the Zoom web portal.Click Meetings.Click Schedule a Meeting and enter the required information to schedule a meeting.Click Save to display a set of tabs with advanced options.Click the Live Streaming tab, then click Configure Custom Streaming Service.""--------------- The only tab that pops up regarding live streaming, does not include a section for "Configure custom streaming service" (See attached picture). So... where do I go to configure the custom streaming service and enter my stream information, since it's no longer located where the help file says.

Newcomer

Question

No custom stream service available.

Forum|Forum|3 years ago
January 19, 2023
12 replies
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I'm trying to stream a meeting using a custom streaming service.

--> I first went into my account settings and turned on live-streaming (and checked the box to allow for Custom Live Streaming Service)

--> After that I tried to do the following (As per the support links) but step #5 doesn't exist.

""How to set up custom livestreaming

Follow the sections below to set up custom live-streaming for a meeting or webinar:

Meetings

Sign in to the Zoom web portal.
Click Meetings.
Click Schedule a Meeting and enter the required information to schedule a meeting.
Click Save to display a set of tabs with advanced options.
Click the Live Streaming tab, then click Configure Custom Streaming Service.""
---------------

The only tab that pops up regarding live streaming, does not include a section for "Configure custom streaming service" (See attached picture).

So... where do I go to configure the custom streaming service and enter my stream information, since it's no longer located where the help file says.

T

TanjaA

Newcomer

Hi! Did you find out what is was? I have that problem rigth now! Thanks

S

susanna_ahvalo

Newcomer

I have the same as well. This is supposed to be at the bottom of the page like this.

All the settings are ok.

B

Brandee907

Newcomer

I have the exact same issue.

T

tristanbenwell

Newcomer

Same issue for me too. Have they removed this option?

Anyone found a solution for this?

C

codawebsolution

Newcomer

Same - How can we enable this?

D

Dima4

Newcomer

Could you share how you manage to find "configure custom streaming service" please? this would be helpful

C

CoachLola

Newcomer

I followed the instructions to set up custom live streaming to the letter, and then followed the instructions to create a meeting and enable custom streaming, and when I click "save" and am taken to the next screen THERE IS NO TAB FOR LIVE STREAMING...And, in my desktop app, I've added Live Streaming, and when I click Facebook, it's telling me I cannot stream to this platform and to check my settings, OF WHICH ALL ARE CHECKED. Eff you Zoom and Facebook. This shouldn't be so hard.

E

EmbodyBruce

Newcomer

Zoom. I've wasted 3 hours following your instructions precisely. Step 6: Configure Custom Streaming Service does not appear.

C

CoachLola

Newcomer

I feel so seen.i wish it was by Zoom 😞

C

CoachLola

Newcomer

The problem is that the only people monitoring this are us poor suckers who can’t find a solution. No Zoom support. This is “customer service” in the 21st century I guess.

F