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No background blur option!

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Julia_Balabina
Newcomer
Newcomer

‎2023-11-12 05:20 AM

No background blur option!
Zoom Desktop Client version 5.16.5 (24269).
Operating system Windows 10.
Processor AMD A6-3650 APU with Radeon(tm) HD Graphics 2.60 GHz, 64-bit operating system.
If I access Zoom through a browser, there is a background blur function, but the video quality and speed are very poor, so it is impossible to hold a conference through a browser.

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1 ACCEPTED SOLUTION

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2023-11-12 05:39 AM

The A6-3650 does not meet the Windows Zoom Client's baseline for blurred backgrounds. More info below:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059090

bstrelko_0-1699796132888.png

 

In this case, your AMD processor only has 4 logical cores - 8 are required for this feature to work.

 

There is a fair amount of frustration regarding these requirements and how they were determined in forums across the web - you are not alone! However, the requirement baseline definitely seems to be what is preventing you from blurring your video in the application.

 

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2023-11-12 05:39 AM

The A6-3650 does not meet the Windows Zoom Client's baseline for blurred backgrounds. More info below:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059090

bstrelko_0-1699796132888.png

 

In this case, your AMD processor only has 4 logical cores - 8 are required for this feature to work.

 

There is a fair amount of frustration regarding these requirements and how they were determined in forums across the web - you are not alone! However, the requirement baseline definitely seems to be what is preventing you from blurring your video in the application.