No audio on recording

I am having the same issue too. Can Zoom pls quickly show the steps to solve the issue. thanks

I am having this problem as well. It wasn't an issue for me on mac, but I just switched to a PC and I started experiencing this issue right away after making the switch.

Same.

I have the same issue. A new Dell laptop. Doing 4-5 Zoom sessions per day. There are no problems with sound when live but the recordings have no sound. This is an urgent request for help.

I just had this same issue happen. The audio worked perfectly during the meeting. And, now the recording has no sound.  Wanting to make sure this doesn't happen again and I've been unable to find any solution. Has anyone been able to resolved it? 

I had a similar issue - try installing a browser add-on to play the file - For instance I use Edge and I downloaded Free Music browser extension from the microsoft store(https://microsoftedge.microsoft.com/addons/Microsoft-Edge-Extensions-Home)  It worked for me.

I had the same problem.  When I record meetings to the cloud, Zoom automatically converts the file to an MP4 format and there is no sound problem when playing from the cloud.  However, when I record meetings to my local hard drive and then manually convert it to a MP4 file, the video plays with no sound.  When I right click on the file and select "Open With Windows Media Player" it works fine.  It also works with sound when I right click on the file and click on  "View on Dropbox.com".  I also opened it from my Android phone and it played perfectly with sound. This would indicate to me that the problem is not in the file itself, but in the Zoom Player when the MP4 file is played locally.  Could someone from Zoom Support corroborate that this is the problem, and if so, are you fixing the Zoom player?  

Has there been any resolution to this issue or is there a recommendation to fix this? I use this for work purposes and it's a real problem. Thanks!

Why is there no answer to this problem yet? I have the same issue.

I had the same issue. Recorded an entire class I taught. Went to listen to it just now. No audio.  There are no new settings. Nothing has changed. This is a recurring class for the last 3 months. How do I resolve?