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No audio on meeting recording using Polycom

RobinE
Newcomer
Newcomer

‎2023-12-06 11:08 AM

Hello.  We are using a Polycom SoundStation to record the audio in our Zoom meetings.  For some reason, the audio did not record in the last meeting.  Our IT department was unable to find the problem, and suggested checking with Zoom Support for solutions.  The meeting is held in the conference room, with the Polycom centrally located.  The Polycom is giving the indication (lights) that it is functioning properly, but when the Zoom meeting is played back, there is no audio or indication of audio at all.

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