No access to my recordings in the cloud after payment

[Tatiana_K]

Hello. I renewed my subscription, but I can't see my recordings in the cloud. How can I access them?

[Bri]

Hi there, @Tatiana_K 👋. Welcome to the community. Do you remember when the recordings were made? If you unsubscribed, any recordings you had previously were set to be deleted after 30 days. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550