No access to my recordings in the cloud after payment | Community
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Newcomer
August 28, 2025
Question

No access to my recordings in the cloud after payment

  • August 28, 2025
  • 1 reply
  • 0 views

Hello. I renewed my subscription, but I can't see my recordings in the cloud. How can I access them?

1 reply

Bri
Community Manager
Community Manager
August 29, 2025

Hi there, @Tatiana_K 👋. Welcome to the community. Do you remember when the recordings were made? If you unsubscribed, any recordings you had previously were set to be deleted after 30 days. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550