No Video from MTRs when using direct guest join | Community
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C
Newcomer
chammond2
Newcomer
January 23, 2023
Question

No Video from MTRs when using direct guest join

  • January 23, 2023
  • 6 replies
  • 0 views

We are unable to receive video from MTR's joing via direct guest join. Video works with Teams and Webex. Zoom just shows a black screen. Video stats page show that there is no video being sent , only recieved. 

 

 

      6 replies

      K
      Newcomer
      KarlMcdonnell
      Newcomer
      January 28, 2023

      Any update to this? I'm having the same problems on a few different sites

        J
        Newcomer
        Jer_RBP
        Newcomer
        January 30, 2023

        I'm having the same issue on my Yealink MVC800.

        A
        Newcomer
        AV2023
        Newcomer
        January 30, 2023

        Experiencing Zoom showing black screen with Logitech Rally products via direct guest join. Teams is fine.

          Z
          Newcomer
          Zoomer0
          Newcomer
          February 1, 2023

          Same issue here on multiple Crestron UC-CX100-T and UC-B160-T systems across several different sites. Teams and Webex are fine, Zoom Guest Join only shows a black screen when video is enabled on the MTR.

          A
          Newcomer
          AV2023
          Newcomer
          February 6, 2023

          The incident report shows this is resolved. I still can't get video or audio on a Logitech Rally Bar+TAP for direct guest join. Does anyone else see this as resolved?
          Zoom Status - Microsoft Teams Rooms experiencing video quality issue when connecting to Zoom Meetings using Direct Guest Join feature

          C
          Newcomer
          chammond2Author
          Newcomer
          February 7, 2023

          The issue I originally reported is working now. Your's might be a different issue though. We never had problems with audio, and none of the posts I saw on other sites mentioned audio. It was only a problem with sending video from the MTRs with Direct Guest Join for Zoom.

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