No HD video in Zoom on Chromebook. | Community
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Newcomer
gcampbel
Newcomer
September 9, 2021
Question

No HD video in Zoom on Chromebook.

  • September 9, 2021
  • 2 replies
  • 0 views

Hello, I have an ASUS Chromebook CX1 14 inch. Zoom will only display videos at standard definition. I have gone into settings and turned on HD video, but it still shows only in SD. I have tried Skype and Google Meet and I have no problem getting HD video with these programs.

    So, how can I fix this?

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 9, 2021

    Hi @gcampbel 

     

    The meeting your are attending, or the account you are using, will need to be enabled for HD at the account level. The HD setting in the client itself does not enable HD alone.

     

    https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

     

    You may also want to check that your actual Chromebook meets the requirements for HD for Zoom specifically. 

     

    Hope this helps.

     

    Rupert

     

     

     

     

     

     

    G
    Newcomer
    gcampbelAuthor
    Newcomer
    September 9, 2021

    Yes, I did enable HD at account level.  I also tried jumping through the other hoops, but no change. It looks like it is goodbye to Zoom and hello to Google Meet. Using Google Meet HD is just there, I don't have to do anything.

    S
    Newcomer
    sgibso1
    Newcomer
    February 11, 2024

    I have the same problem on a Chromebook. No HD video. Does anybody know if this issue has been fixed or is there no intention to make HD video available to Chromebook users?

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