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New update keeps crashing after changing background

Jeremy5
Newcomer
Newcomer

‎2022-07-22 06:17 PM

Everything was working fine, then I downloaded the update and now my video keeps crashing if I change the background.

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2 REPLIES 2

HEJ
Newcomer
Newcomer

‎2022-07-23 04:10 PM

I had same issue. Zoom support was terrible.

 

Update caused crashing of video, and video freeze on sending side when in meeting.  I did a clean reinstall.  Same problem.  I tracked down the cause to the blur filter. When I turned background to none, problem went away. Setting and background including blur would immediately crash Zoom, and lead to freeze in about 10 seconds.  Turn off background, all work fine.  Support sent older version of zoom to try but I have not had the time.

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carloalzona
Newcomer
Newcomer

‎2022-07-24 08:27 PM

I have a similar problem running 5.11.3 (7123) on windows 10. 

0 Likes