New update keeps crashing after changing background

Forum|Forum|3 years ago
July 23, 2022
2 replies
74 views

Everything was working fine, then I downloaded the update and now my video keeps crashing if I change the background.

H

HEJ

Newcomer

I had same issue. Zoom support was terrible.

Update caused crashing of video, and video freeze on sending side when in meeting. I did a clean reinstall. Same problem. I tracked down the cause to the blur filter. When I turned background to none, problem went away. Setting and background including blur would immediately crash Zoom, and lead to freeze in about 10 seconds. Turn off background, all work fine. Support sent older version of zoom to try but I have not had the time.

C

carloalzona

Newcomer

I have a similar problem running 5.11.3 (7123) on windows 10.